Refund and Returns Policy

Returns

Because all our products are delivered digitally, we cannot verify if a file has been returned or deleted. Therefore, SioraiArt generally does not offer refunds on digital goods.

However, if you experience an issue with your file, you may contact us at support@sioraiart.com to explain the problem. If your request includes a valid reason (e.g., corrupted file, incorrect format, etc.), and is approved upon review, we will issue a refund.

Certain types of goods are non-returnable, including:

• Digital products such as logo templates and branding kits
• Downloadable software
• Gift cards

Requirements for Return Consideration

To process a return or refund request, you must provide:

• A receipt or proof of purchase
• A detailed description of the issue encountered
• Screenshots or supporting files (if applicable)

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you require a replacement of the same product, please contact us at support@sioraiart.com with your order number and a description of the issue.