Refund and Returns Policy

Shipping Policy (Digital Products)

All products on SioraiArt are delivered digitally. Upon successful payment, customers will receive an email containing download instructions or access to their purchased files.

Please ensure that the email address provided at checkout is correct. If you do not receive your files within a few minutes of purchase, please check your spam folder or contact us at info@sioraiart.com for assistance.

There are no physical shipments or delivery charges for any products sold on our platform.

Return & Refund Policy

Due to the nature of digital products, all sales on SioraiArt are generally final. We are unable to verify if a digital file has been used, returned, or deleted; therefore, refunds are not automatically provided.

However, if you experience any issues with your purchased files, such as corrupted downloads or incorrect formats you may contact us at info@sioraiart.com. Refunds or replacements will be considered on a case-by-case basis if:

• • • • You provide a valid receipt or proof of purchase
      • You submit a detailed description of the issue
      • You include screenshots or supporting evidence (if applicable)
      • Non-returnable items include:
      • Digital logo templates and branding kits
      • Downloadable design files or software
      • Gift cards

Exchanges

We only replace digital products if they are defective or delivered incorrectly. For exchange requests, please email us with your order number and issue details.